About Chelsea James and website FAQ
We'll answer your most frequently asked questions and give general information about our website!
Problems logging in
**Try this if you can't log in: Forgot/Reset Password
Users before 3/25/19 will need to reset their password here.
Thank you for your support!
If you just joined and cannot log in immediately, please be patient. This is a known problem with CCBill, it should be resolved in about 15 minutes. If not, then e-mail us
with the name/email/subscriber ID you joined with and I'll take a look usually within 24 hours. Don't contact CCBill, they'll just e-mail me. We handle our customer support, not them. They don't have access to our website. Always reference the email address you used to sign up with in your communication with me, it makes finding your account quicker.
What is Bitcoin? Bitcoin is a great way to join our site. It's as easy as PayPal to use and you get a discount. It's like exchanging your money for an equal amount in another currency.This video here explains a lot more.
After joining with Bitcoin, you must e-mail me because I need to manually create the account.
Cancel your subscription here
. You must be logged in first. It's actually super easy to do, though we prefer that you don't do it. :) Oh yeah and there's NO discount offered for canceling. I know some sites offer that. We value returning costumers and so discounts come with a recurring membership. We want to reward our returning customers. You can come back at any time in the future with the same account, however.
Security and Privacy
We do not store any personal billing information on our server. All our payment processing is handled securely via https encryption by CCBill
, the industry leader in adult payment processing. We do not sell or share user information to anyone. We do not track our users through cross-site scripting, cookies or other tricks. We don't give out model contact info except for what is listed in our model profiles. You will be discretely billed with "CCBill" on your credit card statements.
Do you have anything for free?
Yes, contact us and you can get a really cool vinyl sticker or something else that's nice.
I want to join but can't use CCBill
Great! Not a problem. Joining us helps keep the site going and we'll find a way to get you to become a member. Contact us to figure out alternative purchase methods.
Help! Downloads or the site are slow
Sorry to hear. Please do me a favor, go on http://www.speedtest.net/ before you e-mail us about this issue. If you're on DSL with 20 mb/s or higher, you shouldn't have any issues looking at our content. Pictures load the entire picture instead of a thumbnail first so they might take some time on slower connections.
Videos are in .mp4 format coded with HTML 5 to embed in your browser. They have been tested to work on Windows 7, 8, 10, Android Tablet with Chrome and Android Smart Phones with Chrome. If you can watch the previews, you should be able to watch the videos in our member's area as they are the same format. There are no FLASH or Quicktime or Apple formats.